Frequently Asked Questions

gENERAL INQUIRIES

The Bespoke Room is a men’s luxury designer clothing store focused on offering the best designer styles for everyday formal Business events, Weddings, Proms and other special events.

Our Products

It’s about more than the product. Fit matters. Design matters. Service matters. We offer the following products:

Suits
Tuxedos
Dress and Formal Shirts
Vests and Waistcoats
Dress Shoes
Neck Ties and Bow Ties
Formal wear Accessories

Other Services

We’ve developed new technology that’s tailored to give you full control of your style, fit and lifestyle.

  • Shop Online or Book Appointment for fittings or consultations
  • Online Virtual Styling for special events such as Weddings, Galas, Proms and other special events
  • Find local tailors for alterations, fitting and other services
  • Partner with us and become and Affiliate

We aspire to build a leading menswear brand.

We understand that luxury is a privilege and that fit, style and quality craftsmanship at affordable prices is everything. We also understand technology is important in powering delight customer experiences. Our custom all-in-one online website does just that.

Our online shop is smart, efficient and essential in shopping for your suits planning today’s special events virtually.

No, you do not have to create an account to place an online order. However, we recommend creating an account to track your orders or return or exchange your purchased items. 

We offer FREE U.S. shipping on all orders, every day.

At this time, we do not ship items purchased from our online store to any other destination outside of the United States, other than the U.S. territories.

Ready to wear items in stock ships in 1 to 2 business days. Ready to wear items that are back ordered ships in 4 to 6 business days. 

Made to order items ship in 10 to 15 business days. 

Please contact us if you have questions about your order.

Tracking your order is simple. Simply log into your account and go to your orders and click on the order you wish to view. Your tracking information is included in your order details.

We also email tracking details when your order has been shipped. A tracking link is provided in the email you receive from us confirming the shipment of your order.

Returns are authorized for unworn Products with all tags and labels attached for a refund or exchange. Returns/exchanges must be made within 14 days of delivery.

All items must be unworn, unwashed, and in original packaging.

Customers are responsible for shipment of authorized returns or exchanges, except for damaged or defective items. 

Once your item(s) reach our warehouse, your refund or exchange will be processed within 5-7 business days.

Final sale items cannot be returned or exchanged.

Refunds and exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back or attempting to return an item.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.

Go to My Account and sign in. Click on Order History. Select the order with the item(s) you wish to return. Click on Return/Exchange to start a return.

We do not currently offer rentals.

We anticipate to have retail locations and showrooms beginning in Spring 2021.

PRODUCTS, FIT AND SIZING

Finding your right size is easy. Simply click “Size Guide” on every product page. We’ve provided the actual dimensions of each product category for you to compare with your own body measurements. Items that run small or large to fit are identified within the ‘Description’ tab on every product page.

We offer the following standard sizes:

Jackets
36S, 36R, 36L, 38S, 38R, 38L, 40S, 40R, 40L, 42S, 42R, 42L, 44S, 44R, 44L, 46S, 46R, 46L, 48R, 48L, 50R, 50L, 52R, 52L, 54R, 54L, 56R, 56L, 58R, 58L, 60R, 60L

Shirts
14.5 – 32/23, 14.5 – 34/35, 15 – 32/33, 15 – 34/35, 15.5 – 32/33, 16 – 32/33, 16 – 34/35, 16.5 – 32/33, 16.5 – 34/35, 16.5 – 36/37, 17 – 32/33, 17 – 34/35, 17 – 36/37, 17.5 – 34/35, 17.5 – 36/37, 17.5 – 38/39, 18 – 34/35, 18 – 36/37, 18 – 38/39, 18.5 – 34/35, 18.5 – 36/37, 18.5 – 38/39, 19 – 34/35, 19 – 36/37, 19 – 38/39, 19.5 – 36/37, 19.5 – 38/39

Trousers
28, 30, 32, 34, 36, 38, 40, 42, 44, 46, 48, 50, 52, 54

Shoes (US)
7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 12, 13, 14, 15

We also offer Made to measure if you don’t see your sizes above. Contact Us for more information.

Made to Order or Custom Tailored

Our Made to Order or Custom Tailored garments are unique and special designs that can only be purchased from us. We offer our Custom Tailored garments in our standard sizes (e.g. size 38 Short, 38 Regular etc) or based on your custom body measurements. If you are interested in placing an order with your custom body measurements, please contact us

By their nature, our Custom Tailored garments are made to order and usually ships in 10 to 15 business days.

Ready to Wear

Our Ready to Wear garments are offered ready-made in our standard sizes and usually ships in 1 to 2 business days from order date when in stock. 

Depending on your measurement accuracy and preferences, there may be minor alterations required to adjust the fit.

A collection, also known as a package, is a curated bundle of products that includes a tuxedo or suit jacket, pair of dress pants, a dress shirt, neck wear and sometimes shoes for one fixed price. 

Our collections are popular for grooms and groomsmen and serves as an affordable and convenient one-stop styling package for those special occasions with large groups.

View our Collections and Packages.  

Yes. Please Contact us if you would like to order an item tailored to your body measurements.

We offer several convenient ways to get measured:

  1. Find a tailor from our hand-picked list of tailors and make a free appointment with your selected tailor directly from our site.
  2. Book a 15  to 30 minute virtual appointment with us and we’ll guide you on how to measure yourself. This requires that you have a measuring tape
  3. Order a free measuring tape to measure yourself at home
  4. Contact us for more information.

We offer various convenient ways to get your outfits fitted for that clean look: 

  • Find a tailor from our hand-picked list of tailors and make a free appointment with your selected tailor directly from our site.
  • Contact us for more information. 

Returning or exchanging your item is easy. Simply visit our Shipping and Returns page for more information.

We offer alteration services through our local tailor partners. Simply go to ‘Find A Tailor’ and search for a local tailor partner in your neighborhood and make an appointment.

We offer alteration services through our local tailor partners. Simply go to ‘Find A Tailor’ and search for a local tailor partner in your neighborhood and make an appointment.

We offer alteration services through our local tailor partners. Simply go to ‘Find A Tailor’ and search for a local tailor partner in your neighborhood and make an appointment.

Weddings and creating an event

Creating an event is 100% FREE. No payment is required until everyone places an order. We just want to help gentlemen get organized for their special events and style them along the way. When you’re looking for the best suit and tuxedos at affordable prices and a convenient online ordering system that can manage planning for special events, we give you complete control through our customized online event management system. :

Advanced planning and organization Easily build your looks online for everyone and invite them Avoid multiple store visits with your groomsmen Track your event online from start to end Orders delivered 14 days before your event

There is no charge if you cancel your event.

You can create your event anytime. However, in order to guarantee everyone’s order is delivered 14 days before your event date, we recommend creating your event 45 days before your event date.

It’s really easy. Simply click on CREATE EVENT, enter a few event details, select looks for everyone and you’re done.

Yes. You can mix and match suits, shirts, neckwear and accessories to create the perfect look for your event. We also offer complete packages curated by our in-house designers.

Making changes to your groomsmen or members’ info is easy. You can change your member’s names, emails, phone numbers and assigned looks. To change or update a member’s information: 1. Log in to your account. 2. Select MY EVENTS from your account dashboard. Locate the event you want you make changes to and select DETAILS to view details of your event. 3. Under event details, Scroll to your members information section and select EDIT (on computer or tablet) or tap the three vertical dots (on mobile) to display more options. 4. Select EDIT to make changes to your members info and save your changes. You’ll have an option to automatically send an email or SMS alert to members after your updates have been made. 5. To add another member

You can send reminder invitations to members in your event from your phone, tablet or computer or contact us to send an event invitation email to your desired event members. To send reminder invitation to members online, simply: 1. Log in to your account. 2. Select MY EVENTS from your account dashboard. Locate the event you want you make changes to and select DETAILS to view details of your event. 3. Scroll to your members information section and select EDIT (on computer or tablet) or tap the three vertical dots (on mobile) to display more options. 4. Select REMIND to send an invitation email and text message to your member.

Yes you can. All you need to do is go to my event section on our website and select your event. This will take you to the Group Manager where you can see the status of every member in your party.